
July, 2008
I have no interest in making a sweeping indictment of or to impugn the hard work of many members of the staff at GVM; there are numerous people who work diligently and faithfully attending to the needs of every resident including Mother. With that being stated, however, I am compelled to write about the learning process we undertook when Mom became a full-time resident.
Some examples:
Medical questions/concerns that arise are eventually reported to a charge nurse who then faxes pertinent information to a resident's attending physician. It often takes a day or more for problems to be specifically addressed.
When these medical concerns are finally submitted to the physician, an on-site visit between the resident and his physician is generally not forthcoming. The physicians tend to rely on the vigilance and reports from the nursing staff of the facility -- the majority of nurses being, LPN's. The acuity of nurses to patients is reportedly 1:4. This is a blatant misrepresentation; on any given day, Mom's nurse is often the sole individual charged with overall responsibility for residents in two to three halls.
Once an attending physician has "addressed" a particular concern -- it may very well take 24 hours for any new medication or treatment to be initiated. While I do know of the existence of "emergency kits" of medication available on each hall, the supplies are not exhaustive.
There exists no in-house pharmacy. When medication requests are submitted to the contracted outside-pharmacy, orders are very often not dispensed correctly. Cipro 250 mg. dispensed vs. 500 mg. -- as ordered. Phenergan 50 mg. dispensed vs. 25 mg. -- as ordered. Worse, as in the case of an antibiotic (Ciprofloxacin) for Mother, the med techs proceeded to give the wrong medication for three days even as their own records clearly indicated an ordered dose at odds with the dispensed dose. It was only after we inquired as to the discrepancy that corrective action was taken.
To trivialize the use of "commonly prescribed" drugs like antibiotics or anti-nausea medication is dangerous. The choice of a drug and dosing generally takes into account an individual's size and age but must also include consideration for his/her general physical or mental state. Deviation from prescribed dosing can lead to serious untoward complications.
There is also considerable grace granted for the dispensing of medications in these facilities. A drug that is scheduled to be given at 8 AM may, technically, be given, "anytime from 7 AM to 9 AM." Drugs prescribed for Parkinson's disease are time-sensitive; there isn't much wiggle room for deviation from strict dosing schedules -- at least in Mother's case. While this particular issue was quickly and satisfactorily resolved -- I was hard-pressed to believe when told, "very few residents have rigid dosing requirements."
"All available staff report to the dining room," is a general announcement prior to meal services. Regardless of promises made to the contrary -- not to mention state guidelines -- there is often no staff available during these three hours of the day to assist residents who -- by way of choice or physical limitations -- do not take meals with the rest of the community.
I learned this the hard way one Sunday in July.
Mother had made the decision to take lunch in her room; she and I were happy for an opportunity to enjoy a meal together without the added distraction of the collective noise in the dining room. That was our plan.
Shortly after beginning her meal, however, the Heimlich maneuver became more than a mere abstraction for me.
I don't have it within me to describe -- adequately -- the terrifying seconds sitting immobile, staring at my mother -- as she stopped moving air, as her lips turned a ghostly blue, as her pupils dilated, and as she began to struggle violently to regain control. I was in total disbelief during those initial seconds; "Is this really happening?"
Throughout many years of training and practice I have been directly involved with resuscitating countless trauma patients in untold, varied life-threatening conditions. Working in such an environment leaves a mark on everyone.
For me, those experiences pale when judged alongside these frantic minutes at the nursing home when Mom was fighting for her life. Every aspect of the experience -- when responsibility for her survival landed squarely in my hands -- is seared into my psyche. The few minutes or so of unbridled terror are worthy of a lifetime of nightmares.
The Heimlich maneuver worked -- but I had never before been called upon to personally test its effectiveness. I distinctly remember seeing the offending small of piece of chicken that conspired to kill Mother -- looking at the innocuous, dislodged bit of protein realizing the power it had temporarily wielded.
It wasn't until later when Mom was safely back in bed recovering that the totality of the situation began to set in. I remembered I had been thinking to myself during the ordeal that, "Mom is dying and her death will be forever on my head;" her physician son, who had never before performed this maneuver, couldn't save her.
Absent the presence of a family member that afternoon, she would have surely died. Every member of the hall staff was gone. They had been summoned to the dining room to attend to the meal service.
I am a physician who practices in a very traditional hospital setting. If I didn't understand it before, the lesson had been learned: nursing homes are most definitely not hospitals. In the weeks and months ahead there was a great deal more learning to do. We could not afford to engage in a slow, steady process; our learning curve was accelerated.
Mom has most certainly never been alone since.